Nationwide Building Society has clarified its processes around making a change to accounts. The group provided the update after a question from a member.
The member contacted the group over social media, saying that they had a credit card and a savings account with the Nationwide. They asked: “I’ve recently opened up a joint account with my partner. How long does this take to appear on my mobile banking app?”
With a joint account, both people can access and spend money in the account using separate cards. If there is an overdraft, both parties are jointly responsible for it.
With Nationwide, you will both be members of the building society, but only the first named account holder will be able to cast their vote on issues where customers get a say. In response to the customer, Nationwide said: “It can take seven days for the account to show on your account list, if it’s been longer than this please call us on 03457 302011 to look into this further.”
Nationwide previously committed to maintaining all of its current high street branches until at least 2030. The group said it will not close any of its 605 branches unless circumstances beyond its control force it do so.
Dame Debbie Crosbie, CEO of Nationwide Building Society, said: “Our customers can be confident that they can bank with us whichever way they choose. Branches are important to our customers, to communities, and to the health of our high streets.
“That’s why Nationwide will continue to keep branches open in addition to our investment in online and telephone channels.” Stephen Noakes, director of retail at Nationwide, recently spoke to MPs about the importance to the building society of having a high street presence.
He said that 56 percent of customers have used in-person services over the past year, and these services are particularly important for older customers. He said: “We are probably seeing a disproportionate number of those customers who are offline, but I think it is good for the development of the banking sector that you have a large mutual—it is not just ourselves; other building societies are in the same situation—that will continue to do more channel of choice.”