Nationwide has announced plans to introduce a new payment feature for millions of its members. The high street building society confirmed the news on social media. The firm has revealed that online customers will be able to receive notifications for incoming payments as part of an upcoming update.
Nationwide highlighted the change to online banking in a message shared on X. Requesting the new feature, a customer wrote: “@AskNationwide hello when will Nationwide users with online banking be able to receive notifications for incoming payments, other banks like Barclays and HSBC receive notifications when they receive money from employers or friends, it’s time for Nationwide to do the same.”
Replying to the message, an employee named Nathan said that the banking society is already working to introduce the feature. In the message, @AskNationwide wrote: “Hi there, this is a feature that our team are actively working on at the moment, and once it’s available, we’ll let you know via the app. Nathan.”
Although no specific timeline was provided for the rollout of this new feature, Nationwide’s app can be downloaded from both the App Store and Google Play. Nationwide says the app helps users manage their accounts, monitor payments, and get an instant mini-statement, with more details available online, reports the Mirror.
The app has a 4.8 rating on the App Store. The description says it is used by over six million customers.
Elsewhere, Nationwide recently launched access guides for over 500 of its branches, with guides for all 605 branches to be published by summer. Head of Customer Accessibility Kathryn Townsend highlighted the update in a Facebook post, explaining that Nationwide partnered with accessibility experts AccessAble to create the guides.
In the post, Nationwide said: “Around one in four people in the UK live with an access need. That’s why we’re working with AccessAble to launch detailed visual access guides for all 605 of our branches – giving clear information about disabled access before you visit.”
Found via Nationwide’s branch finder, the guides include features such as step-free access, hearing loops, lowered counters, and British Sign Language (BSL) interpreters. Nationwide has also promised to keep all 605 branches open until at least 2030.
Reacting to the news, Nationwide customer Michael said: “The commitment to keep branches open until 2030 is hugely important for me and for a lot of other people that have disabilities.
“Navigating alternative ways of banking are not always the easiest or most conventional for people with sight impairment. So having that luxury of being able to come into a branch, speak to someone face to face, and know that that environment is welcoming, knowing that I’ve not got to share my personal financial information, even if it is with loved ones or friends, knowing that I can do that independently gives me so much more control over my finances and my freedom.”