Nationwide Building Society has responded to concerns about a basic service not being available in branch. The group shared some guidance after a question from a customer reported their frustrating experince at their local branch.
The person contacted Nationwide over social media with some strongly worded feedback. They urged the mutual: “Please catch up to the 21st century and allow cheques to be paid in online. Just travelled to my local branch, no paying in envelopes available.”
Nationwide responded to reassure the customer this is not the standard offering in branch. The group said: “Paying in envelopes should be available, so we’re sorry they weren’t.”
The provider shared some more guidance: “Cheques can still be paid in at the counter, or sent by post to your local branch, as we don’t currently offer online cheque deposits.”
- At a Nationwide cash machine
- Over the counter at your nearest branch
- By post.
The information includes the word of warning: “Cheques cannot be paid in online.” To pay a cheque by post, you will need to send it to your nearest branch.
Before you send off the cheque, you should check these details are are all present and correct:
Details to include on the cheque
You should write these details on the back of each cheque, on the right-hand side only:
- The account holder’s name(s)
- Your signature
- The date
- Your preferred contact number
- The sort code and account number, or
- Savings account number.
The left-hand side must be left unmarked so Nationwide can process the cheque. If you don’t include all these details, your cheque may be rejected.