Nationwide Building Society has issued a statement about a letter going out to customers.
The update comes after a person reported receiving a letter allegedly from Nationwide about some exclusive savings rates. The message in the post was about some exclusive fixed rate offers ‘in collaboration with Raisin’, but the person was worried it could be fake.
In response to the customer, Nationwide said: “Just to confirm that this isn’t an official letter from Nationwide, we will send this onto our Economic Crime team for their awareness.”
In light of the incident, the building society was asked if there have been other reports of this scam letter going around.
The group said: “We’re not aware of any other widespread scam letters, but we take all reports seriously and we are monitoring the situation closely.”
Scammers often send out messages such as these, pretending to be from a bank or legitimate organisation, to try and dupe people into handing over information or their banking details.
Criminals can use this information to steal money from your account or steal your identity. The provider also said that it does sometimes send out letter to customers about its savings rates.
The mutual said: “We do communicate with customers to encourage them to get more from their savings by switching accounts to a higher rate. This will include sending customers letters and e-mails.
“For example, we sent letters about our 5.00 percent Member Bond product earlier this year.” But the group also pointed out some key features of its correspondence that you should look out for.
Nationwide explains when it will genuinely send out letters
Nationwide explained: “As part of our communications, we would only ever ask customers to apply online or in branch. We would also include information on ‘keeping you and your money safe’ which is templated and goes across all product communications.”
The bogus letter instructed the recipient to send an email with their details – something Nationwide would never do. The fake message said: “Include your full name, contact number, preferred product, and investment amount in the email body. You will then receive a secure application link and further instruction.”
What should I do if I receive a suspicious letter purportedly from my bank?
Nationwide provided guidance on what to do if you get a suspicious letter like this one. The group said: “Report it to your bank or building society. You can call our 24/7 fraud line, visit a branch, or use our chat function.
“If you receive a suspicious letter or text, always verify it by calling the number on your bank card, visiting a branch, or accessing the official website via Google. Never use the contact details or website address provided in any suspicious letters or messages.”
The fake Nationwide letter in full
This is the full scam letter that the customer reported:
“Dear Valued Customer,
We are pleased to bring you an exclusive opportunity. As a valued customer of Nationwide Building Society, you now have access to a limited time offer on fixed savings products through a direct collaboration with Raisin.
This exclusive arrangement provides you with access to market-leading interest rates on both Fixed Term Saving Accounts and Fixed Rate Cash ISAs, tailored for savers seeking secure, tax-efficient revenue.
The exclusive Raising Savings Offers available to you are:
1 Year Fixed Rate Bond Saver – 6.45 percent
2 Year Fixed Rate Saver – 6.02 percent
1 Year Fixed Rate Cash ISA – 5.85 percent
2 Year Fixed Rate Cash ISA – 5.36 percent.
These offers are not publicly available and will not be advertised online. They are reserved specifically for Nationwide Building Society members under this partnership with Raisin and must be claimed before 5th December 2025.
TO APPLY
Email: APPLY@RAISINGPROMOTIONS.COM
Ref Code: NW77301
(Please use the referral code as your email subject line. Include your full name, contact number, preferred product, and investment amount in the email body. You will then receive a secure application link and further instruction.)
All eligible deposits are protected by the Financial Services Compensation Scheme (FSCS) up to £85,000 per individual, per banking institution.
We encourage you to act promptly, as this offer is limited and available on a first-come, first-served basis.
Thank you for your continued trust in Nationwide Building Society.”