HMRC has shared an update about the extra security checks it carries out. A taxpayer contacted the group as they had noticed a payment would be subject to the checks.
The customer contacted the group over social media, saying: “I got told my return has been taken for random security checks.” They asked the tax authority what would happen next.
The person said the payment was showing as “pending” on their account. HMRC responded to first ask the person to clarify if the payment was their self assessment refund.
We will contact you
The customer said it was and that they had never been subject to these checks before. They said their agent had told them it was “random checks”. HMRC told the taxpayer: “Yes, random checks do happen. If we need more information we will contact you.”
Following up this response, the customer asked what they should do in the meantime, and how long these checks could take. The tax authority said: “Security checks can take up to 6 weeks generally. There’s nothing further you need to do at this stage.”
Another person recently contacted HMRC about an amount they were owed, claiming they were sure they were owed an amount for the previous tax year. They asked the tax body when they do the calculations do work out who is owed some cash.
Tax record reviews
HMRC said in response that it will “review” PAYE records for the past 2025/2026 tax year starting in June. The group said: “We aim to complete our checks by November.
“If you’re due a refund, you’ll be able to claim it online through your personal tax account.” If you believe you are owed a tax refund, there is a tool on the Government website you can use to find out how to claim back the tax.
In some cases where HMRC identifies you are due a payment, the group will send you a tax calculation letter, also known as a P800.
This will explain if you are owed an amount and how to claim the refund. You may be able to claim the funds via the online bank transfer service on the Government website. You may also be able to request a cheque in the post or arrange the payment through your personal tax account.
You should be paid the amount within five working days if you put in your claim online. If you ask for a cheque in the post, this should arrive within six weeks.