Customers of Barclays have reacted angrily after the bank confirmed it will permanently close its dedicated Barclaycard website, directing users to manage their accounts via its mobile app instead.
The move, set to take effect on June 10, 2026, will impact more than five million UK customers who currently rely on the Barclaycard online servicing platform. In an email sent to customers this week, the bank said: “Your Barclaycard online servicing is closing on June 10, 2026. We understand that a change like this can be unexpected, but this won’t affect your account or how you use your card in any way. Please keep using the Barclaycard app to manage your account.”
The announcement has sparked frustration among customers who say the shift toward app-based banking excludes those who prefer, or depend on, desktop access. One user wrote on Reddit: “They’re closing banks, and now they’re closing websites. Not everyone uses apps.”
Others raised concerns about accessibility and the growing reliance on smartphones for everyday banking, particularly for older users or those less confident with mobile technology.
The backlash comes against the backdrop of widespread bank branch closures across the UK, with many customers already feeling they have fewer options for managing their finances in person.
Critics argue that removing web-based services further limits choice and risks leaving some users behind as banks accelerate their digital strategies.
Barclays defended the decision, saying it reflects changing customer behaviour, with more people choosing to bank through apps.
A spokesperson said: “Following a review, we will be simplifying things for customers by replacing the dedicated Barclaycard website with account servicing via Barclays online banking.”
The bank added that the change will be introduced gradually and that customers will not lose access to online services entirely, as they will eventually be able to manage their accounts through the main Barclays website.
Despite the criticism, Barclays said customers will still be able to apply for new cards and manage existing accounts through its app, telephone banking, or in branches.