The person asked the bank over social media: “I’ve got a refund to my credit card. How do I move that into my current account?” Halifax responded to explain how the refund would be processed.
The group said: “If your credit card has a credit balance, it’ll first reduce what you owe. Any remaining credit can be refunded to your current account.” Halifax also told the customer they could send a message through the Halifax app or in online banking, to get further help.
Guidance on the Halifax website explains that you may be able to get a refund if you dispute a payment made from your credit card or your debit card.
Thanks to the consumer rights you have under Section 75 of the Consumer Credit Act 1974, if you make a payment using a credit card, both the provider or retailer and Halifax may be equally liable if something goes wrong.
The Halifax website explains: “For example, if the item or service is faulty, doesn’t arrive or isn’t as described, you may be able to claim a refund from either the business or retailer or from Halifax.”
Financial expert Martin Lewis often summarises the circumstances where you may dispute a payment for a product under consumer law with the memorable acronym ‘SAD FART’. This refers to a product not being satisfactory, as described, faulty or if it did not last for a reasonable length of time.
Halifax explains that if you decide you want to dispute a payment under your Section 75 rights, you will need to provide these details:
- A written summary of your case to date
- A copy of your contract, invoice and/or terms and conditions
- A copy of any additional transactions made to the business or retailer that were not made on your credit card
- On occasion, Halifax will also ask to see photographic evidence and/or warranties. This is another way for the bank to collect as much information as possible about the transaction.
Halifax says in its guidance that it aims to resolve any payment dispute claims “within five working days”.