Halifax credit card refund rules – need to know
- Halifax has issued guidance on credit card refunds after a customer query on social media.
- The bank explained: “If your credit card has a credit balance, it’ll first reduce what you owe. Any remaining credit can be refunded to your current account.”
- Customers can get further help with refunds on payments through the Halifax app or online banking. You can also get more information on the Halifax website.
- You may also want to read up on Section 75 of the Consumer Credit Act 1974, which provides protection when payments go wrong.
- Under this law, Halifax may be equally liable with retailers if items are faulty, don’t arrive or aren’t as described.
- Financial expert Martin Lewis uses the acronym ‘SAD FART’ to remember when you can dispute payments – for products that aren’t satisfactory, as described, faulty, or don’t last a reasonable time.
- Halifax aims to resolve payment dispute claims “within five working days”.
READ THE FULL STORY: Halifax explains rule that applies to anyone with a current account