Major UK delivery company collapses into liquidation after customer complaints | UK | News

On Monday, 13 April, Quiver Delivery appointed Ian Michael Rose and Paul Mallatratt, both of Abbey Taylor Jones Limited, as liquidators, according to a government gazette published on Thursday.

The London and Paris-based business provides an emission-free delivery service, focused on assisting retailers in offering same-hour, same-day or next-day delivery to customers.

The business, founded in August 2021, had the ambition “to be the physical connection between brands and their customers.”

Its website posed the question to users: “When was the last time that you had a satisfactory delivery experience? Your order arrived where you wanted it, when you wanted it?”

However, Quiver has attracted numerous mixed online reviews regarding its service on digital review platform Trustpilot.

One user wrote in January: “Next day delivery doesn’t mean next day. Twice in the last month I’ve ordered something that shipped next day through them and on the day it was supposed to arrive, they hadn’t even put it into the tracking system.”

Another wrote in June last year: “Absolutely terrible service. I selected next day delivery – didn’t turn up. The following day: no delivery. The following day: no delivery. Still waiting.”

Glowing reviews included one from March of this year: “Great communication and service. My item was delivered during the promised time window, and tracking updates were provided throughout the process.”

A further customer wrote in October 2025: “First time I’d heard of quiver but a good experience. Very fast. Courier rang up to make sure I was there and received the package and was friendly. Hoping the green credentials are good too, but haven’t checked! Glad Quiver was chosen and will look out for them in future.”

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