Royal Mail has issued an update on its service across the UK as it has warned of delays to hundreds of postcode areas. The delivery firm has listed the 141 areas most impacted by the delays.
As of Wednesday, July 22, areas affected include Cambridge, Wolverhampton, Nuneaton, Barry and Carrickfergus. Royal Mail said: “We aim to deliver to all addresses we have mail for, six days a week. In a small number of local offices, this may temporarily not be possible due to local issues such as high levels of sick absence, resourcing, or other local factors.
“In those cases, we will rotate deliveries to minimise the delay to individual customers. We also provide targeted support to those offices to address their challenges and restore our service to the high standard our customers would normally receive.
“We’re sorry for any inconvenience and thank you for your understanding.” Over the past 24 hours, Royal Mail’s air and road network has operated to schedule.
All mail centres have also reported that mail was processed and dispatched to schedule. Last year, Royal Mail was fined £21million for failing to meet delivery targets.
Ofcom issued the penalty after Royal Mail delivered just 77% of First Class post and 92.5% of Second Class post on time in 2024 to 2025.
The firm is working to improve its targets this year. Jamie Stephenson, Royal Mail’s chief operating officer, said: “We’re putting significant investment into improving reliability and reaching these new delivery targets, but delivering lasting change across a network of this scale takes time.
“Universal Service reform is a key part of that, helping us adapt the network to reflect how people send and receive mail today while protecting the one-price- goes-anywhere service for the future.
“We have a plan to deploy the new delivery model to all delivery offices across the country by the Christmas peak period and have set clear targets for each quarter as changes are introduced across the network. Early performance this year shows we are tracking in line with the plan and moving in the right direction.”