Lloyds Bank has spoken to clarify its rules after a customer reported having a frustrating experience. The bank explained a key £10,000 limit that applies here.
The customer told Lloyds they were “very disappointed” when they visited their local banking hub, only to be told the branch “longer accept cheques to deposit into a Lloyds account”. Banking hubs are run by the Post Office, providing access to basic banking services in areas hit by bank branch closures.
The unhappy customer said that their nearest Lloyds branch is 8 miles away if they wanted to cash their cheque there. They fumed: “What is the point?”
Lloyds Bank responds
Lloyds apologised for the customer’s unhappy experience. The group also explained some key rules for customers to be aware of.
The bank said: “As an alternative, you can pay in cheques of up to £10,000 per cheque (maximum £10,000 per day) using our Mobile banking app. Simply take a photo of the cheque and submit it through the app.”
Lloyds said this may prove an easier method rather than taking the time to visit a branch. The bank said: “This can save you a trip to the branch and, in most cases, the funds will be available by the next working day.”
How do I pay in a cheque through the Lloyds app?
You can only pay in a cheque through the app if it’s less than 6 months old. You’ll need to include a photo of the front and the back of the cheque to process it.
Customers must also write the sort code and account number where you want to pay the funds, on the back of the cheque. You will need to keep hold of the cheque until the funds are available in your account.
Only after then should you destroy the paper slip. A full guide to how to process a cheque through the app is available on the Lloyds website.
Also in its response to the customer, Lloyds invited the person to submit some feedback about the banking hub service. You can do this through the Lloyds website.